![]() ![]() "Integrating languages into service delivery models allows us to increase engagement opportunities with our constituents, helps improve services offered by creating greater accessibility so we can strive to better reach underserved communities."Īdam Youngfield, a translation expert with over a decade of experience, said there's often a lack of understanding about how AI actually works. "In addition to contributing to Utah's economic success, our multicultural and linguistically diverse Utahns are enhancing the cultural vibrancy of our state," she said over email. Nubia Peña, the governor's senior advisor on equity and opportunity, said closing the language gap is an important part of the state's commitment to creating a climate that is inclusive and welcoming. Saunders added that the lower cost of AI translation, as well as increased speed compared to human translation, are some of the biggest benefits of using artificial intelligence. "We are literally right now focused on a broad strategic level about how to use AI - and there's a particular interest in closing the language gap."ĭata from the Utah Department of Health and Human Services 2022 language report. "As a state, we are kind of at the strategic level, focusing on analyzing appropriate use cases and separating facts from fiction when it comes to the claims about the dependability of AI versus what really is safe and secure to use," said Rich Saunders, Utah's first chief innovation officer. The state is also looking into American Sign Language translation, which would take the form of a video of an ASL interpreter translating on screen.Įxploring such options may become necessary as the state becomes increasingly more diverse, as evidenced by the fact that over 120 languages are spoken in Utah. ![]() Other state and local government entities appear to only have options to translate webpages into another language or have the content spoken aloud for those who are visually impaired. The Driver License Division is a leader among state agencies when it comes to using AI translation technology to better serve residents with little to no English skills. "Our aim is to get as close to that as we can by utilizing the technologies so that the cost is fiscally responsible to the state and the agency." "When you're talking languages, there's so many dialects and nuances that you're really never going to get everybody to agree, even if you ask all the certified translators to come in," Caras said. It hopes to add another five languages each year. So far, the division has translated the test into Spanish, Tongan, Vietnamese, Mandarin and Portuguese. In those cases - or when a test question appears to be off based on data from test takers - the division will pay a human translator. The division uses a combination of two technologies from Amazon, except for a few languages that aren't available through the service. Meanwhile, a 2022 law directing the division to offer the test in five new languages by 2023 only allotted $60,000 total (and individuals do not pay more to take the test in a language other than English).Īrtificial intelligence translation technology became the division's saving grace, allowing it to translate the test into five languages at the cost other states were paying for a single language. Other states had already undertaken the endeavor and estimated the project would cost $50,000 per language, per iteration of the test. ![]() SALT LAKE CITY - Utah Driver License Division Director Christopher Caras was terrified when the state first floated the idea of translating the driver's license test into multiple languages. Editor's note: This is part of a KSL.com series looking at the rise of artificial intelligence technology tools such as ChatGPT, the opportunities and risks they pose and what impacts they could have on various aspects of our daily lives. ![]()
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